Please contact us to place an order.
Production will begin after the following three steps have been completed:
- Production ready artwork, to size, has been received by our facility accompanied by a complete purchase order specifying item(s) desired, quantity, shipping instruction, etc.
- A signed approval on the art proof has been received by email, fax, or mail.
- Payment in full has been received or credit has been authorized on your order.
Normal production time is 5-7 business days from the time production begins (See: When does production begin?). Bookmark production time is 10-12 business days.
Custom products and/or large quantity orders may require more production time. You will be notified of additional production time if required. Rush orders are available (See: Is rush service available?)
All orders will be shipped using UPS ground services unless a specific service is requested. Customers may request UPS, FedEx, or USPS shipping services. USPS shipments will have an additional $10 (V) fee (Military APO adresses exempt). All orders are shipped F.O.B Prescott, Arizona.
Should you require expedited production, we offer the following rush
4 Day Rush $50 (V)
3 Day Rush $60 (V)
2 Day Rush $75 (V)
24 Hour Rush $90 (V)
Re-orders will be charged a $25 (V) artwork set-up fee. Any art changes will be considered new orders requiring new set-up charges of $50 (V) or the bookmarks set-up fee of $62.50 (V).
If your project requires individual engraving such as a name, there is a personalization fee of $2.00 (V) per piece plus a set-up fee of $50 (V).
Two proofs are included with your set-up fees of $50 (V) per logo. Bookmark set-up fee is $62.50 (V). Repeat Art Set Up Fee $25 (V). Additional proofs will be billed at $15 (V) each. Virtual Proofs $20 (V). Non-camera ready art that needs to be corrected by our graphics department will be billed at $40 (V) per hour.
If you desire to purchase merchandise without a logo or imprint on it, contact an Apenline representative for a price quote.
All returns must be authorized by an AspenLine representative within 30 days of receipt of product.
Pre-production samples will be billed at $50 (V) or $62.50 (V) for bookmarks, plus cost of item and shipping charges. $50/$62.50 (V) is refundable upon order of minimum quantity with same artwork.
Less than minimum orders are an additional $40 (V)
Buyer shall be held responsible for any cost incurred through the date of cancellation of any completed or partial order. Only written cancellations will be accepted. No returns will be accepted without authorization by an AspenLine representative (see above).