Untitled Document
ORDERING INFORMATION


When does production begin?
How long does production take?
What shipping methods are available?
Is rush service available?
Will re-orders be charged a new setup fee?
Is there a personalization fee?


Are there any additional art fees?
Can I purchase blank products?
May I return my order?
Can I get a pre-production sample?
Can I order less than the minimums?
Can I cancel my order?


When does production begin? top

Production will begin after the following 3 steps have been completed:

  1. Production ready artwork, to size, has been received by our facility accompanied by a complete purchase order specifying item(s)
    desired, quantity, shipping instructions, etc.
  2. A signed approval on the art proof has been received by email, fax or mail.
  3. Payment in full has been received or credit has been authorized for your order.

How long does production take? top

Normal production time is 5-7 business days from the time production begins (see above). Bookmark production time is 10-12 business days. Custom products and/or large quantity orders may require more production time due. You will be notified of additional production time if required. Rush orders are available (see below).

What shipping methods are available? top

All orders will be shipped using UPS ground services unless a specific service is requested. Customers may request UPS, FedEx, or USPS shipping services. USPS shipments will have an additional $10 (V) fee (Military APO adresses exempt). All orders are shipped F.O.B Prescott, Arizona.

Is rush service available? top

Should you require expedited production, we offer the following rush times:
4 Day Rush $50 (V)
3 Day Rush $60 (V)
2 Day Rush $75 (V)
24 Hour Rush $90 (V)

Will re-orders be charged a new setup fee? top

Re-orders will be charged a $25 (V) artwork set-up fee. Any art changes will be considered new orders requiring new set-up charges of $50 (V) or the bookmarks set-up fee of $62.50 (V).

Is there a personalization fee? top

If your project requires individual engraving such as a name, there is a personalization fee of $2.00 (V) per piece plus a set-up fee of $50 (V).

Are there any additional art fees? top

Two proofs are included with your set-up fees of $50 (V) per logo. Bookmark set-up fee is $62.50 (V). Repeat Art Set Up Fee $25 (V). Additional proofs will be billed at $15 (V) each. Virtual Proofs $20 (V). Non-camera ready art that needs to be corrected by our graphics department will be billed at $40 (V) per hour.

Can I purchase blank products? top

If you desire to purchase merchandise without a logo or imprint on it, contact an Apenline representative for a price quote.

May I return my order? top

All returns must be authorized by an AspenLine representative within 30 days of receipt of product.

Can I get a pre-production sample? top

Pre-production samples will be billed at $50 (V) or $62.50 (V) for bookmarks, plus cost of item and shipping charges. $50/$62.50 (V) is refundable upon order of minimum quantity with same artwork.

Can I order less than the minimums? top

Less than minimum orders are an additional $40 (V).

Can I cancel my order? top

Buyer shall be held responsible for any cost incurred through the date of cancellation of any completed or partial order. Only written cancellations will be accepted. No returns will be accepted without authorization by an AspenLine representative (see above).